At Universal WiFi, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide when using our services or visiting our website.
We may collect the following types of information:
Personal Details: Name, address, phone number, email, and national ID (if required for verification).
Service Information: Installation location, selected plan, billing and payment history.
Technical Data: Device details, IP addresses, network activity, and connection logs for troubleshooting and performance monitoring.
Cookies & Web Data: We use cookies to enhance your online experience and improve website functionality.
The information we collect is used to:
Deliver and manage your internet services efficiently.
Process payments and communicate billing details.
Provide customer support and technical assistance.
Ensure network security and improve service quality.
Send service-related notifications and promotional updates (you may opt-out anytime).
We do not sell or rent your personal data. We may share necessary information only with:
Trusted third-party vendors (e.g., payment processors or technicians) under strict confidentiality.
Regulatory authorities when required by law.
We implement strict measures to protect your personal information:
Secure servers and data encryption.
Restricted access to authorized personnel only.
Regular monitoring for potential vulnerabilities or cyber threats.
You have the right to:
Access or correct your personal information.
Request deletion or limitation of your data.
Withdraw consent for promotional communications at any time.
Our website uses cookies for analytics and a better user experience. You can manage or disable cookies in your browser settings.
We may update this Privacy Policy from time to time. Updates will be posted on our website with the latest effective date.
If you have questions, concerns, or requests related to this policy, feel free to contact us:
Universal WiFi
📍 Block 3 Industrial, Plot: 20582, Gaborone, Botswana
📞 +267 3913 777 / +267 71 763 901
📧 [email protected]
